Privacy Policy

1. Introduction

ServiceLight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based CRM platform designed for mobile mechanics and their customers.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and business details for mechanics
• Customer Data: Customer names, phone numbers, vehicle information, and service history managed through our CRM
• SMS Communications: Text messages sent and received through our platform for job management and customer communication
• Job Information: Service details, scheduling information, job status, and payment information
• Technical Information: Browser type, IP address, device information, and usage analytics

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our SMS-based CRM service
• To facilitate communication between mechanics and their customers
• To process and manage job bookings, scheduling, and payments
• To store and organize customer and job data for mechanics
• To send SMS notifications and updates related to jobs and appointments
• To improve our platform and develop new features
• To provide customer support and respond to inquiries
• To comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

Customer-Mechanic Communications: Our platform facilitates SMS communications between mechanics and their customers. Customer information is shared with the specific mechanic they are working with to enable service delivery and communication.

We may also share your information with:

• SMS service providers (Twilio) to deliver text messages
• Payment processors for handling transactions
• Cloud service providers for data storage and processing
• Legal authorities when required by law or to protect our rights
• In connection with a business transfer (such as a merger or acquisition)

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure data transmission, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information stored in our system
• Correction of inaccurate information
• Deletion of your information (subject to legal and business requirements)
• Objection to or restriction of processing
• Data portability for information you've provided

To exercise these rights, please contact us at cody@servicelight.co

7. SMS Communications

By using ServiceLight, you consent to receive SMS messages related to your account, job updates, and service communications. You can opt out of non-essential messages at any time by replying "STOP" to any SMS message.

8. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or SMS.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: